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Archived: HMP & YOI Ashfield

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Reports


Inspection carried out on 11, 12 February 2013

During a routine inspection

We carried out this inspection of Serco Limited - HMP & YOI Ashfield over a two day period. We coordinated our visit in order to work with H.M. Inspectorate of prisons (HMIP) who were carrying out their own inspection of the prison, including the healthcare provision.

Serco Limited provided registered general nurses, registered mental health nurses and a general practitioner. Other services such as dentistry, opticians, chiropodists and Child and Adolescent Mental Health Services (CAMHS) were provided by other providers. Services worked together to ensure that people were seen by the most appropriate professionals.

Throughout our inspection we noted that healthcare staff spoke with young people in a friendly and polite manner. One young person told us “The nurses are never rude and they respect your confidentiality.” Another person said “They help and respect me.”

Young people told us that it was easy to get an appointment to see a nurse or a doctor. One person said “It’s really easy to get an appointment. I’ve always been seen quickly if I’ve needed it.”

Young people we spoke with were very complimentary about the healthcare team. One person said “They are very supportive and very professional.” Another person told us “They do their job well.”

The provider had effective systems in place to monitor the service provided. There was an annual schedule of audits which monitored the quality of the service and highlighted were improvements were needed.