Tamworth Home Care Limited

Updated 12 March 2025

Date of assessment 03 July to 17 July 2025.

Tamworth Homecare Limited is a domiciliary care agency registered to provide personal care to people in their own homes. The service is registered to provide support to children aged 4 to 18 years, people with a sensory impairment, physical disability and younger and older adults. Some of whom are living with dementia. At the time of our assessment the service supported 114 people, some of those people received 24-hour care and support.

While the service is registered to support people with a learning disability, they were not supporting anyone who’s primary need was their learning disability at the time of our inspection.

The last rating for this service was inadequate (report published 10 April 2025). We identified 3 breaches of the regulations in relation to safe care and treatment, staffing and governance, and a warning notice was served due to the provider’s failure to meet these legal regulations. We undertook this inspection to check improvements had been made and to confirm they now met legal requirements. Improvements were found at this inspection and the provider was no longer in breach of these regulations.

This service has been in Special Measures since 10 April 2025. The provider demonstrated improvements had been made. The service is no longer rated inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Quality assurance systems and processes had improved since our last inspection, although further time was needed for these to fully embed to ensure they were sustained. Staff had received training for their roles; however, the quality of some of this training needed to be reviewed based on the mixed feedback we received.

Risks associated with people’s care were assessed and staff understood their responsibilities to keep people safe. Care records informed staff, for example if a person had capacity to make their own decisions or not. Staff supported people in the least restrictive way possible and in their best interests. The staff worked in partnership with other professionals to achieve good outcomes for people. Staff were recruited safely, and medicines were administered as prescribed, by staff trained in medicines management.

Updated 12 March 2025

We received mixed feedback from people and their relatives about their experience of the service provided. Some people were frustrated their care calls were regularly late and were not provided by staff who understood their needs. People shared they experienced problems getting through to the service via the telephone and their messages were not always responded to in a timely manner.

Other people were happy with the support they received from a consistent team of experienced staff with whom they had built good relationships. People shared positive feedback about the improvements they had experienced in the timing of their call times since the last inspection.

People knew how to raise concerns. However, some people weren’t confident these would be resolved by the management team.

People and relatives felt safe with staff during their calls. People were supported to make choices and were involved in planning and reviewing their care and support. Staff promoted people’s dignity, privacy and independence.