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Magdalen Park Care Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 11 February 2020

About the service

Magdalen Park Care Home is a purpose-built residential care home, providing personal care to 56 adults at the time of the inspection. People, some of whom may be living with dementia, are supported across two units. The service can support up to 70 people.

People’s experience of using this service and what we found

We received overwhelmingly positive feedback about the leadership of service, which centred around the experience of people. The provider continued to promote a culture of truly exceptional person-centred care and enabled staff to support people to achieve outcomes that far exceeded expectations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was warm and welcoming and people were comfortable and at ease. The provider had maintained the home to a high-standard and continued to support people to be as independent as possible whilst living at the home. People had access to a variety of facilities including a café, shop, a licensed pub, cinema, rooftop garden and a bowling green.

Staff were extremely caring and thoughtful and respected people as individuals. People told us they truly felt at home and that staff extended the same kindness to their friends and families.

People told us they felt safe in the care of staff. They were protected from avoidable harm and received care and support tailored to meet their individual needs. People received their medicines on time and as prescribed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 1 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 11 February 2020

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 11 February 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 11 February 2020

The service was exceptionally well-led.

Details are in our well-led findings below.