Updated 18 September 2024
Annies Homecare Limited is a domiciliary care agency delivering personal care and support to people in their homes. At the time of our inspection 48 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The provider was previously in breach of the legal regulations in relation to safe care and treatment, and good governance. We carried out an announced on-site inspection on 24 June 2025, offsite activity started on 18 June 2025 and ended on 02 July 2025.
We found the provider had made improvements and was no longer in breach of the regulations. The registered manager now had robust systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people and gave a clear oversight of risk.
During the inspection site visit we spoke with the registered manager and the senior management team, we received feedback from 2 people who used the service, 3 relatives, 1 external professional and 8 support workers.
The senior management team had developed systems to help ensure people received a good standard of safe care and support with risks being managed safely. The provider had introduced a digital care planning system; this meant the management team had a ‘real time’ oversight of the care activity.
The team worked with external professionals to help ensure people received the right care and any additional support.
The management team provided support and guidance for the staff team. Support workers received appropriate training and supervision.
People, relatives, and staff had opportunities to share their views. We were told the management team were responsive and helpful.
Staff were positive about the service they provided, the management team and liked working for Annies Homecare Limited.