Grace House is a residential care home providing personal and nursing care to 10 people aged 65 and over some of whom were living with dementia. At the time of the inspection, there were 10 people living at Grace House which is set out in one adapted building.
People’s experience of using this service and what we found
People received care and support from staff that demonstrated compassion and kindness. People and their relatives praised the service and spoke of a warm and homely service with dedicated staff and management team. People were encouraged to make decisions about their care.
Improvements had been made to how medicines were managed. There were enough numbers of suitable staff employed to keep people safe. People were supported by trained staff who followed the government COVID-19 guidance.
People and their relatives told us the service was safe, people were protected against the risk of harm and abuse as staff had received safeguarding training and knew the provider's safeguarding procedure.
People's care was tailored to their individual needs. People were aware of how to raise their concerns and were confident these would be managed well. Activities provided ensured people were not socially isolated.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
A new registered manager had implemented improvements across the service and were well supported by the provider. People, staff and relatives told us the service had improved. The registered manager was working with the provider to implement further improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 17 November 2020) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an announced inspection of this service on 30 September 2020. A breach of legal requirements was found in relation to medicines management. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-led which were previously rated as requires improvement and contained those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Grace House on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service.