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United Care Concepts Limited Good

Inspection Summary

Overall summary & rating


Updated 18 May 2019

About the service: United Care Concepts is a domiciliary agency. It provides personal care to people of all ages who may have a physical or learning disability. At the time of the inspection the agency was providing support to eleven adults.

People’s experience of using this service:

People received support that was tailored to meet their needs. People’s preferences and routines were recorded and staff ensured people were given choice on a daily basis about how their needs were met.

Staff cared for the people they supported and enjoyed spending time with them. Relatives confirmed staff had built strong relationships with the people they supported; this was aided by the consistent staff teams each individual had in place.

Systems and processes were put in place to help ensure people were safe and the care they received was delivered by trained staff, and based on best practice.

Regular checks were completed of records, and feedback was collected from people, relatives and staff. These helped ensure the service was able to act on any areas requiring improvement.

Relatives and staff told us they felt the service was well led. They felt confident any concerns or ideas they shared would be listened to and acted upon.

More information is in the full report.

Rating at last inspection: Good. Report published on 18 October 2016.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

The full details can be found on our website at

Inspection areas



Updated 18 May 2019

The service was safe

Details are in our Safe findings below



Updated 18 May 2019

The service was effective

Details are in our Effective findings below



Updated 18 May 2019

The service was caring

Details are in our Caring findings below



Updated 18 May 2019

The service was responsive

Details are in our Responsive findings below



Updated 18 May 2019

The service was well-led

Details are in our Well-led findings below