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United Care Concepts Limited

Overall: Good

First Floor Offices, Brunel House, Lower Fore St, Saltash, Cornwall, PL12 6BA 0844 692 3826

Provided and run by:
United Care Concepts Limited

Latest inspection summary

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Background to this inspection

Updated 18 May 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One adult social care inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was in learning disability and mental health. The expert by experience telephoned a sample of people and their relatives to check if people were happy with their care and support.

Service and service type: United Care Concepts is a domiciliary care service that provides personal care and support to people living in their own homes in the community. This includes people of all ages with physical disabilities and /or learning disabilities or who may be living with dementia.

Not everyone supported by United Care Concepts receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection, the sercice were supporting eleven people with personal care.

The service did not have a manager registered with the Care Quality Commission. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The nominated individual told us a manager was in the process of registering with us.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because we needed to be sure someone would be available at the office.

Inspection site visit activity started on 17 April 2019 and ended on 23 April 2019. We visited the office location on 17 and 18 April 2019 to see the nominated individual and speak with staff; and to review care records and policies and procedures.

What we did:

Before the inspection we reviewed:

• notifications of incidents we had received. A notification is information about important events which the service is required to send us by law

• feedback and information we had received about the service.

During the inspection we:

met and spoke with five staff and the nominated individual

telephoned five relatives

emailed a relative for their views

telephoned one staff member

reviewed three people’s care records.

reviewed records of accidents, incidents, compliments and complaints.

reviewed staff recruitment and training.

reviewed audits and quality assurance reports.

People using the service were either unable or unwilling to speak with us, so we spoke with as many relatives as possible.

Overall inspection

Good

Updated 18 May 2019

About the service: United Care Concepts is a domiciliary agency. It provides personal care to people of all ages who may have a physical or learning disability. At the time of the inspection the agency was providing support to eleven adults.

People’s experience of using this service:

People received support that was tailored to meet their needs. People’s preferences and routines were recorded and staff ensured people were given choice on a daily basis about how their needs were met.

Staff cared for the people they supported and enjoyed spending time with them. Relatives confirmed staff had built strong relationships with the people they supported; this was aided by the consistent staff teams each individual had in place.

Systems and processes were put in place to help ensure people were safe and the care they received was delivered by trained staff, and based on best practice.

Regular checks were completed of records, and feedback was collected from people, relatives and staff. These helped ensure the service was able to act on any areas requiring improvement.

Relatives and staff told us they felt the service was well led. They felt confident any concerns or ideas they shared would be listened to and acted upon.

More information is in the full report.

Rating at last inspection: Good. Report published on 18 October 2016.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

The full details can be found on our website at www.cqc.org.uk