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Inspection Summary


Overall summary & rating

Good

Updated 25 July 2019

About the service

Horse Fair Care Home provides accommodation and or personal care for up to 72 people. Accommodation is provided over two floors in the same building, Elmore suite on the ground floor and Lea Hall suite on the first floor. On the day of our inspection, 64 people were receiving services at Horse Fair Care Home, some of whom were living with dementia.

People’s experience of using this service and what we found

People received safe care and support as the staff team had been trained to recognise potential signs of abuse and understood what to do to safely support people.

Staff members followed effective infection prevention and control procedures when supporting people. Staff members had access to, and used, appropriate personal protection equipment.

The provider had assessed the risks to people associated with their care and support. Staff members were knowledgeable about these risks and knew what to do to minimise the potential of harm to people.

People safely received support with their medicines by trained and competent staff members.

Staff members were aware of the necessary action they should take in the event of an emergency.

The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at Horse Fair Care Home supported this practice.

People had access to additional healthcare services when required.

People were supported to maintain a healthy diet by a staff team which knew their individual preferences.

People received help and support from a kind and compassionate staff team with whom they had developed positive relationships.

People were supported by staff members who were aware of their individual protected characteristics like age, gender and disability.

People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.

The provider, and management team, had good links with the local communities within which people lived.

The management team and provider had systems in place to identify improvements and drive good care.

Rating at last inspection

The last rating for this service was ‘Good’ (published 25 April 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 July 2019

The service was well-led.

Details are in our well-Led findings below.