This was an announced inspection which took place on 24 March 2016. The Cedars Christian Residential Home provides accommodation with personal care for 22 older people. At the time of this inspection 19 people were living at the home. At our last inspection in November 2013 the provider was compliant with the regulations we assessed.There was a manager in post and she was present during our inspection. She had submitted her application to the Care Quality Commission to be the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about
how the service is run.
People and their relatives were positive and enthusiastic about the quality of the care and we received a high level of praise from them about the home.
Staff knew how to support people safely and had training in how to recognise and report abuse.
People felt safe and risks to their safety had been identified. People and their relatives had no concerns about their family member’s day-to-day safety.
Staff were recruited in a safe way. There were enough trained and experienced staff to support people and meet their needs in a personalised manner.
People had their medicines when they needed them and the arrangements for the management of people’s medicines was safe.
Staff had good access to training, development opportunities and supervisions to enhance their skills in providing people with high quality care.
Care was focused on people’s individual needs and wishes and staff supported people’s rights, sought their consent and respected their choices.
People enjoyed the meals and we saw that risks to their dietary intake were known and staff supported people to eat and drink enough. People’s health was supported by access to appropriate healthcare professionals.
We saw people had positive relationships with staff and that staff were attentive, caring and showed compassion when supporting people. The staff were committed to a strong person centred culture which put people first.
People knew how to make a complaint and were confident this would be listened to and acted upon. People described the management of the home as very friendly and approachable. Staff felt supported by the provider who had used their audits and quality monitoring to develop the service and maintain high standards. The manager displayed a commitment to developing the staff team to ensure they could meet people’s needs in a proactive and caring manner.