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Denny Care Services Limited Good Also known as t/a Home Instead Senior Care

Inspection Summary


Overall summary & rating

Good

Updated 22 March 2019

About the service: Denny Care Services Limited is a domiciliary care agency. It provides personal care to adults living in their own homes. Not everyone using the service receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection, there were 50 people using the service.

People’s experience of using this service: People told us they received a good service and felt safe. Accidents and incidents were recorded and investigated, and risk assessments were in place. The registered manager understood their responsibilities with regard to safeguarding and staff had been appropriately trained. Arrangements were in place for the safe administration of medicines.

There were enough staff on duty to meet the needs of people. Staff visits to people were monitored via an electronic call monitoring system. The provider had an effective recruitment and selection procedure in place, and carried out relevant vetting checks when they employed staff. Staff were suitably trained and received regular supervisions and appraisals.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People’s needs were assessed before they started using the service. Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.

The provider had a complaints procedure in place, and people were aware of how to make a complaint. An effective quality assurance process was in place. People and staff were regularly consulted about the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: At the last inspection the service was rated Good (April 2016).

Why we inspected: This was a planned inspection. It was scheduled based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 March 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 22 March 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 22 March 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Good

Updated 22 March 2019

The service remained Good.

Details are in our Responsive findings below.

Well-led

Good

Updated 22 March 2019

The service remained Good.

Details are in our Well-Led findings below.