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Care Avenues Limited - London Good

Inspection Summary


Overall summary & rating

Good

Updated 26 February 2019

We carried out an announced inspection of Care Avenues Limited - London on 29 January 2019. Care Avenues Limited - London is registered to provide personal care to people in their own homes. The CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection, the service provided personal care to six children in their homes. At the last inspection on 22 June 2016 the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the service is run.

Most risks had been identified and assessed, which provided information to staff on how to reduce these risks to keep children safe. However, for some children with specific health conditions, there was lack of robust risk assessments in place to ensure they were safe at all times. We made a recommendation in this area. There were sufficient staffing levels to support people. Staff had been trained in safeguarding vulnerable adults and knew how to keep children safe. There was a safe recruitment process in place to ensure staff were suitable to support children.

Staff had the knowledge, training and skills to care for children effectively. Staff received regular supervision and support to carry out their roles. Children had choices during meal times and were supported with meals when required. Staff knew what to do if children were not feeling well. Children’s needs and choices were being assessed regularly through review meetings to achieve effective outcomes.

Relatives told us that staff were friendly and caring. Children were treated in a respectful and dignified manner by staff. Relatives had been involved with making decisions about their care.

Care plans were person centred and included clear information on how to support children. Relatives were aware of how to make complaints if they wanted to and staff knew how to manage complaints.

Staff felt well supported by the management team. Quality assurance and monitoring systems were in place to make continuous improvements.

Inspection areas

Safe

Good

Updated 26 February 2019

The service remained Good.

Effective

Good

Updated 26 February 2019

The service remained Good.

Caring

Good

Updated 26 February 2019

The service remained Good.

Responsive

Good

Updated 26 February 2019

The service remained Good.

Well-led

Good

Updated 26 February 2019

The service remained Good.