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Inspection Summary

Overall summary & rating


Updated 3 September 2019

About the service: Star Nursing Home provides support with nursing and personal care for older people, some of whom live with dementia. Star Nursing Home accommodates 30 people in one adapted building. At the time of the inspection there were 27 people receiving personal care.

People’s experience of using this service:

People were happy at the service and were supported by staff who knew them well. People’s privacy and dignity was promoted. People were supported to make decisions about their care. People’s care plans were person centred and gave staff information on how to support them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The recruitment process and training systems meant people were supported by staff who were suitable to work in a care setting and equipped for their role. People’s felt there were enough staff to meet their needs. On the day of inspection people had their needs met in a timely fashion.

Staff received appropriate training and were supported to develop. Staff received regular supervisions and staff meetings. Staff felt supported by the registered manager.

People had their individual risks assessed and reviewed regularly or when required. People received their medicines when needed and these were managed safely. People told us that personal care needs were met in a way they liked. People confirmed staff were kind and they were confident to speak up if they had any concerns.

People had access to activities, their choices were promoted, relatives were positive about the way the care was provided. People were supported to express their views. People and their relatives described the staff as kind and caring.

People had access to other professionals to ensure they received the right care and support.

The provider had systems in place to help them identify and resolve any issues in the home. The registered manager was known throughout the home and people and staff were positive about them. All staff were clear about what was expected of them and any lessons learned from events or incidents were shared with staff.

More information about our inspection findings is in the full report.

The last rating for this service was good (published 03 November 2016).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service to ensure it provides safe and effective care. We will plan further inspections in the future.

Inspection areas



Updated 3 September 2019

The service was safe.

Details are in our safe findings below.



Updated 3 September 2019

The service was effective.

Details are in our effective findings below.



Updated 3 September 2019

The service was caring.

Details are in our caring findings below.



Updated 3 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 3 September 2019

The service was well-led.

Details are in our well-Led findings below.