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Inspection Summary

Overall summary & rating


Updated 18 July 2019

About the service

Roundham Court is a residential care home providing personal care to 35 people aged 65 and over. At the time of the inspection, 29 people lived at the service. Some people were living with dementia.

People’s experience of using this service and what we found

People told us they felt safe living at Roundham Court. People were protected from the risk of harm. Risks were managed safely, and safe processes were in place. Where a risk relating to a window was identified, this was repaired immediately.

There was a relaxed atmosphere between people and staff. Staff were kind, caring and attentive. People told us “The staff are excellent. I only have to ask, and they help me. We have a giggle. This is my home” and “I couldn’t wish for a better place.”

Staff had enough time to meet people’s needs and spend time with them in conversation. Staff had the skills and knowledge to meet people’s needs effectively. Staff told us they were well supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in making decisions about their care and supported to maintain their independence. Care plans contained up-to-date information about each person’s needs and preferences. People received personalised care from staff who knew them well.

People enjoyed taking part in social activities, going out in the local community, and spending time with family and friends.

Quality assurance processes ensured people received high quality care. The service was well managed. When speaking about the registered manager, people said, “(Registered Manager’s name) is one of the best” and “She’s always there for you, very understanding.”

Rating at last inspection

The last rating for this service was good (published 12 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 18 July 2019

The service was safe.

Details are in our safe findings below.



Updated 18 July 2019

The service was effective.

Details are in our effective findings below.



Updated 18 July 2019

The service was caring.

Details are in our caring findings below.



Updated 18 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 July 2019

The service was well-led.

Details are in our well-led findings below.