Archived: Complete Nursing Services Limited

People said they were happy with the care and support they received, and felt that their needs were being met. One person told us ‘’the service is brilliant, the staff are great and they do beyond what they need to do.’’ Another person told us ‘’ ’I like the fact that the service is small and there is good communication. The staff are very good; they do things the way I want them doing.’’

People had agreed to the care and treatment they received, although appropriate systems were not in place to gain and review consent from people.

People received a reliable service as they received the help they needed at their preferred times. People also said that they usually received care from regular staff who knew their needs.

People felt listened to and able to express their views about the service.

Relatives and a close friend told us they were happy with the service their family member/friend received, and felt involved in decisions about their care and treatment.

People said that they felt that the service was well run. We found that the service was well managed, and that clear lines of responsibility were in place. This meant that people received consistent standards of care and service.

We were told that staff were polite and respectful. People told us that the agency encouraged them to give feedback on the service and acted swiftly to deal with any concerns raised.

We were told the care workers knew what to do and that the agency supported them with training and supervision. People benefit from regular staff and consistent care.

We found that the agency had systems and policies in place which were applied to ensure people received appropriate care that met their needs.