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Archived: Complete Nursing Services Limited

27 Maple Drive, Chellaston, Derby, Derbyshire, DE73 6RD (01332) 704375

Provided and run by:
Complete Nursing Services Limited

Important: This service is now registered at a different address - see new profile

All Inspections

31 October 2013

During a routine inspection

We spoke with three people who used the service, two relatives and a close friend.

People said they were happy with the care and support they received, and felt that their needs were being met. One person told us ‘’the service is brilliant, the staff are great and they do beyond what they need to do.’’ Another person told us ‘’ ’I like the fact that the service is small and there is good communication. The staff are very good; they do things the way I want them doing.’’

People had agreed to the care and treatment they received, although appropriate systems were not in place to gain and review consent from people.

People received a reliable service as they received the help they needed at their preferred times. People also said that they usually received care from regular staff who knew their needs.

People felt listened to and able to express their views about the service.

Relatives and a close friend told us they were happy with the service their family member/friend received, and felt involved in decisions about their care and treatment.

People said that they felt that the service was well run. We found that the service was well managed, and that clear lines of responsibility were in place. This meant that people received consistent standards of care and service.

6 November 2012

During a routine inspection

People who use the service and relatives we spoke with told us that they happy with the service they received from the agency.

We were told that staff were polite and respectful. People told us that the agency encouraged them to give feedback on the service and acted swiftly to deal with any concerns raised.

We were told the care workers knew what to do and that the agency supported them with training and supervision. People benefit from regular staff and consistent care.

We found that the agency had systems and policies in place which were applied to ensure people received appropriate care that met their needs.

7 November 2011

During a routine inspection

People told us that they were treated with dignity and that their views were respected. One said, 'I went through everything with them and everything is done accordingly. I know if I didn't agree with anything I can voice my views.' They also told us that the care provided was good. Comments in this area included, 'I think the care is very good. I can't fault the care.'

People told us they felt safe when being cared for and that care workers were suitably trained. Their comments included, 'They lock my door when they leave, I know when they are coming and I know who they are. I feel safe and know they (staff) are all positive.' And, 'They are very good; they are all well qualified.'

People felt that they were able to give feedback about the care and services offered but this was mainly through informal discussions with managers of the service. Overall, they were very satisfied with the quality of service they received. One said, 'I'd recommend this agency to anybody.'