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Inspection Summary

Overall summary & rating


Updated 10 January 2019

What life is like for people using this service:

Improvements had been made to the service since our last inspection in 2017. There were enough staff who knew people well and promoted people’s dignity. There was a registered manager in post who had got to know the service and the people well.

People who used the service were supported safely whilst staff promoted their independence and inclusion within the community. People were supported by caring and compassionate staff who promoted choices in a way that people understood, this meant people had control and choice over their lives.

People were supported by safely recruited staff who were trained and supported to equip them with the skills and knowledge needed to provide effective support. Effective care planning was in place which guided staff to provide support that met people’s diverse needs and in line with their preferences.

Systems were in place to monitor the service, which ensured that people’s risks were mitigated and lessons were learnt when things went wrong. There were plans in place to make improvements to the design and decoration of the service. There was an open culture within the service, people and staff could approach the registered manager who acted on concerns raised to make improvements to people’s care. The registered manager was passionate about providing good quality care and staff were encouraged and supported to provide good outcomes for people.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection: Requires Improvement (published 3 November 2017)

About the service: 216 Lightwood Road is a residential care home registered to provide accommodation and personal care for up to seven people living with learning disabilities. At the time of the inspection, seven people were using the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen 'Registering the Right Support' CQC policy.

Why we inspected: This was a planned inspection based on the rating at the last inspection. We found improvements had been made since our last inspection.

Follow up: We will continue to monitor the service through the information we receive.

Inspection areas



Updated 10 January 2019

The service was safe

Details are in our Safe findings below.



Updated 10 January 2019

The service was effective

Details are in our Effective findings below.



Updated 10 January 2019

The service was caring

Details are in our Caring findings below.



Updated 10 January 2019

The service was responsive

Details are in our Responsive findings below.



Updated 10 January 2019

The service was well-led

Details are in our Well-Led findings below.