Deway Care Limited

Updated 7 April 2026

Inspection activity took place between 16 April and 12 May 2026.

Deway Care Limited is a domiciliary care agency providing personal care to older people, some of whom are living with dementia. At the time of our inspection 15 people were supported. This was the first inspection of this service. A fully comprehensive inspection was carried out by 1 inspector and 1 expert by experience covering all key questions and quality statements. We received feedback from 3 staff, 2 people who use the service and 7 relatives. We found the service was in breach of regulations in relation to recruitment, safe care and treatment and governance.

The provider had not ensured safe recruitment procedures were always followed. They were reliant on agency staff, and this had affected the timeliness and consistency of visits.

People’s medicines were not always managed well, and not all risk assessments were completed. The provider had systems for incident reporting and safeguarding, but we were not assured all incidents and concerns were recorded. Staff followed infection prevention practices.

People’s needs were assessed and reviewed by staff and care plans reflected what mattered to them, including support with food and drink. Staff understood the importance of seeking consent.

Staff treated people with kindness, compassion and respect, and their privacy and dignity were maintained. Feedback from people and relatives was consistently positive, describing staff as caring, friendly and attentive. Staff promoted people’s independence and supported them to make choices.

Staff were supported through regular supervision, where they were able to raise concerns, reflect on practice and request training. Staff told us they felt well supported.

People’s care records reflected their physical, mental, sensory and social needs. Communication needs were identified and recorded, and people were supported to share feedback and raise concerns, although experiences of follow‑up action were mixed.

The provider’s processes to monitor the service were not always effective. Their audits had not identified issues found during the inspection, including missing risk assessments, medicines documentation concerns, training gaps and incomplete visit records.

The provider had a quality improvement plan focused on recruitment, reducing agency use, staff wellbeing and feedback, and responded positively to inspection findings with plans to address identified issues.

Updated 7 April 2026

People experienced kind, compassionate and respectful care from staff who knew them well and supported their independence, choices and day‑to‑day wellbeing. People and relatives spoke positively about the way staff supported them.

People’s care was personalised, with records reflecting people’s communication needs, backgrounds and preferences.

People’s experience was affected by poor continuity and reliability of care. The provider relied on agency staff, which affected timing and consistency of care. People and relatives told us staff were often late and poor communication about changes meant care was not always delivered at times to suit them.

Some people felt their feedback did not lead to improvement.

People’s needs were assessed and care plans reflected what mattered to them. However, gaps in risk management, medicines processes and governance increased the risk of unsafe care.