Court House Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff co-ordinated care and support to meet people’s needs. People living with dementia were treated as equals.

Leaders and staff were aware of discrimination and inequality and would be comfortable to address these barriers.

The service was compliant with legal equality and human rights requirements, and able to make reasonable adjustments. Staff had access to relevant training.

The service had systems to support staff to accompany people to attend medical appointments.

Person centred care was based on the needs of the particular individual.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.