Court House Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were encouraged to have choice and control over their own care and make decisions about their care treatment and wellbeing. Some people knew they had a care plan, however some did not. One person told us they were involved in their care plan but couldn’t remember what had been discussed. Another told us they didn’t need to be involved in their care plan.

One person told us “Staff help me with whatever I need, I can do what I want”.

Relative told us, “[family member] had come on leaps and bounds since being in the home, and their walking is much better.”

People’s friends and family were able to visit them regularly which helped people maintain relationships.

Staff were knowledgeable about the people in the service and understood how best to support them.

Staff supported people to go to medical appointments. The registered manager recognised the service had not supported people very often to leave the home to attend social events. This was done more regularly before the pandemic. The registered manager was in the process of purchasing a vehicle to facilitate trips out of the home for social events and other needs.

We observed kind and compassionate care. Staff treated people with respect and dignity. People were supported to be independent.

People’s care records evidenced people’s right to choice. There was a new person working for the service who was helping to improve people’s care plans.

Equipment was available to support and maximise people’s independence and outcomes from care and treatment.

Activities were provided which people had access to. There were varied activities available on a weekly basis. People had choice whether or not to attend.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.