Court House Residential Home

Updated 28 June 2024

Date of assessment: 20 November 2024 to 25 February 2025.

Court House Residential Home is a residential care home providing support to older people living with dementia. The service is registered to provide care and accommodation for up to 33 people.

The service was last inspected in March 2023 and rated good. We completed an assessment to follow up concerns raised with CQC. We covered 7 quality statements in key questions safe, caring, responsive and well led. At this assessment we found the service remained rated good.

The service had processes to safeguard people from abuse. The service used their systems and processes to manage individual risks and involving people to manage these risks. Staff had the right skills and competencies, however, recruitment was ongoing to improve staffing levels. Staff stored medicines securely and safely, and followed medicine processes. Service leaders used clear systems to manage the quality, safety and performance of the service. People were mostly supported to be independent and have choice and control to ensure their needs were met. However, not all people using the service were involved in their care planning.

Updated 28 June 2024

We spoke with 5 people living at the service and 4 relatives. This included conversations during the assessment and follow up phone conversations. We spoke with 9 members of staff, including the registered manager and the deputy manager, and 2 professionals from outside of the home.

People were mostly positive about the care they were provided. People were happy with the care provided to them however they felt staff were not always able to respond in a timely way to call bells or had time to talk with them due to the service being understaffed.

People told us, “I couldn’t ask for anything better they help me with whatever I need” and “I feel very safe and I am very happy”. They also said, “I speak to staff but they don’t have much time to talk”. One relative told us, “Staff are absolutely brilliant in contacting if [person’s] needs change.”

We completed a short observational framework for inspection (SOFI). This was used to capture the experiences of people who use services who may not be able to express this for themselves.