10/08/2017
During a routine inspection
We carried out an announced comprehensive inspection on 10 August 2017 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations
Are services caring?
We found that this service was providing caring services in accordance with the relevant regulations
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations
Background
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
M R Burrows Limited provides a private weight reduction service for adults in the Norwich area. Dietary advice, support and medicines are supplied to patients who use the service. The clinic is open on alternate Thursdays from 10.30 am to 5.30pm and on alternate Saturdays from 9am to 12pm. The service was located on the first floor of a beauty treatment salon.
M R Burrows operates as a franchise of National Slimming and Cosmetics Clinics who have 28 locations across the UK. The service in Norwich was staffed by two doctors, one female and one male and a manager who also operated as the receptionist. The manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We received feedback from six patients through the collection of comments cards and speaking to patients during the inspection. All were very positive and found the service informative, helpful and the staff friendly and caring.
Our key findings were:
- Prescribing was in line with treatment protocols and comprehensive patient records were maintained securely.
- Patients were supported and they told us they found staff caring and understanding
- The premises were suitable and cleaned regularly
There were areas where the provider could make improvements and should:
- Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available
- Ensure there is a robust system in operation for the dissemination of patient safety alerts and be able to demonstrate its effectiveness
- Have an effective documented system in place for dealing with medical emergencies