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Springfield Healthcare (Hull) Good

Inspection Summary


Overall summary & rating

Good

Updated 21 December 2019

About the service

Springfield Healthcare is a domiciliary care service providing care and support to younger adults and older people, people with learning disabilities or autistic spectrum disorder, who misuse drugs or alcohol, with mental health needs, a physical disability or sensory impairment. On the day of our inspection, there were 215 people using the service.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People who used the service were safe. Risks to people's health and wellbeing were appropriately assessed and managed. Staff were safely recruited and sufficient in number to support the geographical area. There was good infection control practice embedded in the service. Systems were in place to ensure lessons were learnt when things went wrong.

The service was effective. People were supported to receive care in a person-centred manner and this was reflected in care planning. Staff acknowledged, and respected people's needs and choices. Staff were effectively trained in topics relevant to their role. Staff understood the importance of working with other healthcare professionals to ensure people were supported to live healthier and independent lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was caring. People received individualised care and were supported by staff that were kind, caring and compassionate. Staff valued people as individuals and had formed caring supportive relationships with them. Staff knew how people preferred their care and support to be provided. People were placed at the centre of the service and were consulted on every level.

Respect for privacy and dignity was at the heart of the culture and values of the service. Activities were promoted at an organisational level and staff worked tirelessly to prevent social isolation.

The service was responsive. People had personalised care plans that promoted independence. Staff identified people's information and communication needs. People and relatives knew how to make a complaint and felt confident they would be listened to.

The service was well-led. Systems had been developed to review how the service was managed and to review the quality of the care provision. The registered manager understood the importance of gaining people's views about the quality of the service.

Rating at last inspection

The last rating for this service was good (published 20 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 December 2019

The service was well-led.

Details are in our well-led findings below.