Lindau Residential Home

Updated 12 September 2025

Date of assessment 21 October 2025 to 5 November 2025. We completed this assessment to follow up on concerns received about the service and because of the rating of the service. We carried out a comprehensive assessment. Lindau Residential Home is a residential care home providing accommodation for persons who require nursing or personal care. The service was not providing nursing care at the current time, people's nursing needs were met by community nurses. It can provide care for up to 37 people. The service is registered to provide support to older people, younger adults and people living with dementia. At the time of our assessment 35 people lived at the service.

At our last assessment the provider had failed to manage risks effectively; failed to assess needs effectively; and failed to have effective systems in place to assess, monitor and improve the quality and safety of the service. They had also failed to notify us of DoLS (Deprivation of Liberty Safeguards) authorisations and applications.

At this assessment some improvements had been made. The provider had improved assessments of people’s needs and had notified us appropriately of DoLS authorisations. However, we identified breaches of regulations relating to medicines management and risk management. There had been a lack of management oversight of constipation risks because systems had not been embedded to review bowel charts for people who suffered with constipation. We also identified a breach of regulation in relation to governance at the service. Staff had attended safeguarding training and understood their responsibilities to report any safeguarding concerns. We observed there was enough staff on shift to support people. The building had been maintained, during the assessment we identified some further repairs, these were actioned by the registered manager. People’s rooms were personalised. Before people moved into the service their needs were assessed. Staff worked with health professionals to ensure people got the care and support they needed. The provider had systems and processes in place to promote and support staff wellbeing.

Updated 12 September 2025

We observed staff interactions with people and observed care and support in communal areas. We observed some kind and caring interactions between staff and people. When people required support in communal areas which could compromise their privacy and dignity, screens were used to ensure that they were not on full display to everyone in the room. Staff treated people with kindness and knew people well. Staff spent time with people encouraging them to participate in activities and maintain important relationships with their families and friends. People had opportunities to go out into the community. Relatives felt involved and told us communication was good. People were supported with their religious needs. People told us they felt well looked after and enjoyed living at Lindau Residential Home. Comments included, “I always feel safe here. You really don’t have to worry about anything. I have good chums here.”; “The best thing is that you are just like a normal individual living here, like home” and “The staff here are very pleasant and helpful.” Relatives told us, “The staff have been excellent”; “I wouldn’t change a thing”; “Here it is wonderful, they keep you informed, communication is brilliant” and “We are happy with the care. I would recommend here without a doubt, in fact I have. She is safe and well cared for.”