The Chase

Updated 14 July 2025

Date of Inspection: 15 and 16 July 2025. The service is a residential care home providing support to adults of all ages, some people were living with health and mental health conditions, and some people were living with dementia. We found 7 breaches of the legal regulations in relation to safe care and treatment, staffing, environment, person centred care, dignity and respect, recruitment of staff and good governance.

The registered manager did not always assess risks to people's health and safety or mitigate them where identified. People did not always have care plans to guide safe practice. We identified areas of concern relating to the management of people’s health needs which could pose a significant risk of harm to them and their wellbeing. Governance systems and audits were not effective in identifying or addressing areas for improvement.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

Updated 14 July 2025

While some people and relatives we spoke with expressed they were happy with their care, our assessment found the care did not always meet the expected standards. Some people and their relatives fed back areas they felt could improve. For example, 1 person told us they were told staff would support them to go out and do activities outside of the service, but this had not happened since they had moved in. A relative told us the doors to the rear garden were locked which they felt was restrictive and the garden space was not usable as there were no chairs or umbrellas. They had been told by staff to visit their loved one at certain times which they felt was restrictive. Some people and their relatives fed back positively about the service, comments included, “Mum is happy. She likes it. Yes, I can talk to staff and manager” and “They are brilliant here. We feel so welcome here.”

Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. Although we observed some positive interactions and staff assisted people in a kind way, we found concerns with how people were supported to remain well and safe.