Amberley Nursing Home

Updated 28 January 2026

Amberley Nursing Home is a 12-bedded nursing home with a focus on supporting people with a learning disability. There were 10 people living at the home during our inspection.

The entire building was one-storey, with people’s bedrooms situated at intervals along two wide corridors. There were two spacious communal lounges, an outdoor area which was wheelchair accessible, a laundry room and a kitchen.

We found that staff and leaders were always kind and compassionate and went the extra mile to ensure people led fulfilled lives. Staff and leaders genuinely cared about improving people’s lives and this showed in the interactions we observed, the atmosphere of the nursing home, and the feedback we received from people, their relatives and professionals. The caring culture was embedded in every aspect of the nursing home, from the care plans and risk assessments to the comprehensive training staff received. Staff and leaders were proud to introduce us to people and had brought their personal interests to work in order to enrich people’s lives. For example, by bringing their pets in to visit people, or by working with people to create wall displays using photos of various flowers they had taken in their own time. Some staff and leaders had worked at the service for decades, which was a testament both to their commitment to people, and to the positive working atmosphere that had been created. People and their relatives told us that this was their home, and the friendship and familiarity between people and their relatives, staff and leaders all contributed to a warm friendly atmosphere.

People were kept safe, with any risks being mitigated and incidents being treated as learning opportunities. Staff and leaders were skilled, experienced, and passionate, with an extensive training programme in place for all staff. Leaders had good oversight over all aspects of the nursing home and had systems in place to manage effectively. Leaders were approachable and created a positive learning culture for staff. Processes were in place to ensure the provider maintained best practice at all times. People were engaged in activities both at home and out in the community which improved their wellbeing. Food and drink choices were healthy and varied. There was flexibility in the menu, offering person-centred choices and ensuring people’s dietary requirements were catered for.

Updated 28 January 2026

We met with 10 people and 2 relatives during our inspection. An expert by experience contacted a further 6 relatives over the telephone. An expert by experiences is somebody who has lived experience of living with or caring for a person with a learning disability. People and relatives were extremely positive about the provider, with no concerns.

The level of care shown by the provider was outstanding. People were happy and comfortable in their environment. Several people told us they felt safe, and that Amberley Nursing Home was their home. People were stimulated with plenty of activities and enjoyed warm relationships with the staff. Staff and leaders genuinely cared about improving people’s lives and this showed in the interactions we observed between people and staff, and the feedback that people and their relatives provided to us. We were told multiple stories about how staff and leaders had gone above and beyond to ensure that people were cared for. The way that staff treated people with dignity and respect and offered them choices was outstanding. If a person was unable to communicate their choice, staff told people what they were going to do before they provided care. This meant people felt prepared and involved in what was going to happen. The relationship between staff and people and their relatives was outstanding. People told us the staff were kind and friendly. Relatives told us staff were always willing to, “Go the extra mile”. Staff wellbeing and enablement was outstanding, the staff told us they were happy at work, and this positive attitude was passed on to people.

Staff and leaders genuinely cared about improving people’s lives and this showed in the interactions we observed between people and staff, and the feedback people and their relatives provided.