Bluebird Care (Reigate)

Updated 28 May 2026

Date of assessment 4 June 2026 to 19 June 2026. Bluebird Care (Reigate) is a care at home service providing personal care and support to adults of all ages, some of whom were living with dementia, physical and sensory impairment. Not everyone using the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of this assessment there were 45 people receiving care and support.

People were safe and protected from harm. Staff understood how to manage risks and responded promptly to concerns. People and relatives knew who to contact if they were worried and felt confident issues would be addressed. The provider acted quickly when safety concerns were raised and took appropriate action to reduce ongoing risk. Communication with families supported safe care, and staff worked in a way that balanced safety with people’s independence.

The service had infection prevention and control measures in place which were in line with current guidance. People received a consistent and reliable service, provided by regular staff with whom they were familiar.

People’s needs were fully assessed before care started and were reviewed regularly to ensure positive outcomes were achieved. Care and support delivery were closely monitored to promote and sustain a good quality of life.

Staff demonstrated a strong commitment to delivering kind, compassionate, and person-centred care. People’s dignity and privacy were consistently respected. Staff understood people’s individual needs and preferences and provided care in accordance with these.

Staff spoke positively about the support they received and were complimentary about the management of the service. They reported being treated fairly, understood their roles and responsibilities, and felt encouraged to contribute feedback.

The provider monitored care delivery, including care‑visit monitoring, incident reporting and quality assurance audits. These systems helped identify and manage risks. Staff recruitment, training and supervision arrangements helped ensure staff were competent to carry out their roles. They worked effectively with partners and external professionals to support people’s needs.

Updated 28 May 2026

People who used the service and their relatives generally provided positive feedback about the care and support they received. Feedback indicated people felt safe, well supported and confident in the care provided. People’s experiences reflected staff delivered care in a way that promoted safety and trust, supported by clear communication and responsive action when issues arose. A relative said, “[Staff] were only going in five days a week and when I went away, I asked them if they [could] go in seven days a week. We found this was better, so we have kept them going in 7 days a week…Everything I have asked them they have done”.

People told us visits were reliable and staff generally arrived on time. People described receiving care that met their needs and supported them to maintain their independence and wellbeing. Feedback demonstrated people were involved in decisions about their care and were supported in a way that reflected their preferences and routines. Care was delivered in a consistent manner, which contributed to people feeling safe and reassured in the staff supporting them. One person said, “They are very aware of what I am and who I am. I never feel any aspect of my life has been neglected”.

People’s experiences showed staff were caring, respectful and attentive in their approach. Relationships between staff, people and relatives were positive, and people felt valued and treated with dignity. Staff took time to understand people and communicated effectively, which supported meaningful engagement. One person said, “[Staff] have always been caring and make me feel good.”