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Inspection Summary

Overall summary & rating


Updated 15 March 2019

About the service:

Christchurch Care is a domiciliary care agency that was providing personal care to 40 older adults living in their own homes at the time of the inspection.

People’s experience of using this service:

People described the care as safe and consistently spoke positively about the caring, friendly, kind nature of both the management and staff team. People were supported by enough staff who provided flexible, responsive care. Staff recruitment checks were robust and ensured staff were suitable to work with vulnerable older people. Staff induction, on-going training and support enabled them to carry out their roles effectively.

Risks to people, including health risks, environmental risks and risks of preventable infection were regularly assessed and understood by staff. When actions were in place to minimise avoidable harm they were respectful of people’s freedoms and choices.

Staff were responsive to people’s changing care needs and pro-active in arranging healthcare or specialist assessments when needed. People had their medicines administered safely by trained staff who regularly had their competencies checked.

Care and support plans were person centred and recognised people’s cultural and spiritual needs and lifestyle choices. People were protected from discrimination as staff had completed equality and diversity training and demonstrated a positive, non-judgemental attitude. Care plans were reviewed regularly with people who told us they felt involved in their care decisions. People had an opportunity to be involved in end of life care plans. When people received end of life care the service worked in partnership with other professional agencies to ensure care was responsive and maintained a person’s comfort.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Leadership of the service created an open, positive culture which enabled people, their families and the staff to share ideas, concerns and feedback. Audits, quality assurance processes, accidents and incidents were seen as an opportunity for reflective learning and service improvements.

A full description of our findings can be found in the sections below.

Rating at last inspection: The service was rated ‘Good’ at our last inspection carried out on the 16 August 2016.

Why we inspected:

This was a planned inspection based on previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 15 March 2019

The service was safe

Details are in our Safe findings below.



Updated 15 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 15 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 15 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 15 March 2019

The service was well-led.

Details are in our Well-Led findings below.