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Mach Care Solutions (Birmingham) Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mach Care Solutions (Birmingham). We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 5 June 2019

About the service:

Mach Care Solutions is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection, 70 people were receiving care and support services.

People’s experience of using this service:

People told us they felt safe and staff knew how to protect people from the risk of harm or abuse. People’s risks were assessed, monitored and managed. People were supported by a sufficient number of safely recruited staff. Medicines were given as prescribed. Staff had access to personal protective equipment. Accidents and incidents were monitored and reviewed. The registered manager informed us as require doing so by law.

People were cared for by staff who had the skills and knowledge to meet their needs, Staff understood their role and felt supported by the management team. Staff sought people’s consent before care was provided. People were supported to access healthcare agencies when required.

People told us staff were kind in their approach. People told us their dignity and privacy was maintained and they were involved in the planning and review of their care.

People received care that was responsive to their needs. Care records were reflective and up to date. The provider had a complaints process in place which people were aware of and knew how to access.

The provider had quality auditing and monitoring systems in place which included competency checks on staff practice. People and staff said the provider and management team were approachable and the culture of the organisation open and friendly.

Rating at last inspection:

Requires improvement (report published 27June 2018)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. At the last inspection the service was requires improvement overall (in the key questions of Caring and Well-led). We found the required improvements had been made and the service has met the characteristics of Good in all areas. The overall rating is Good.

Follow up:

We will continue to monitor the service through intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 5 June 2019

The service was safe

Details are in our Safe findings below.



Updated 5 June 2019

The service was effective

Details are in our Effective findings below.



Updated 5 June 2019

The service was caring

Details are in our Caring findings below.



Updated 5 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 5 June 2019

The service was well-led

Details are in our Well-Led findings below.