Southcrest Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At the last inspection this service was rated Good. This key question has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had comprehensive assessments of needs which provided up to date information about people’s needs. The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Initial assessments contained both clinical information as well as detail of people’s likes and wishes, which was reflected in people’s care records. The registered manager told us they focussed on being as reflective as possible of the person.

People’s care and support was planned and delivered in line with current legislation and evidence-based practice. The registered manager had benefited from accessing support groups and initiatives to ensure they were aware of the latest research around care and treatment. This learning was reflected in the depth and quality of how care records were written.

The provider was striving to provide care that was up to date and reflective of current approaches. The registered manager ensured they were aware of any research or approaches that could further improve the outcomes for people in the service.

The provider worked well with other agencies to support people effectively. Professionals were positive about their experiences of the management team and staff. It was clear where people’s needs changed the registered manager ensured people had access to the right professionals at the right time.

People were supported to manage their health and wellbeing to maximise their independence, choice and control. There was a clear approach to ensuring people were supported to live healthier lives, we saw options for fruit and vegetables, and comprehensive systems were in place to maintain oversight of people’s health and wellbeing. Where monitoring had identified a person may be unwell, enhanced observations and recordings were made as well as being referred to the relevant health professionals. Food was prepared to meet people’s specific dietary needs and there was ongoing support from doctors and health professionals to maximise people’s health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff recording and handovers were accurate and detailed, and any actions required were identified and communicated effectively by staff. The frequency of monitoring people’s health observations were tailored to their individual needs and the registered manager worked hard to ensure the outcomes for people were maximised.

The registered manager and staff understood people’s rights around choice and consent and respected these when delivering person-centred care and treatment. People told us they were supported to make active choices in their care. We saw staff take time to ensure people’s involvement in how their care and support looked and people’s wishes were recognised and acted upon. Staff had training and knowledge of the Mental Capacity Act (MCA) and understood the principles behind best interests and capacity to consent. Where people were considered to be deprived of their liberty appropriate steps had been taken to ensure appropriate Deprivation of Liberty Safeguards (DoLS) were in place. This ensured any restrictions were proportionate to people’s needs. There was an approach in the service of least restrictive practice.