Southcrest Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We saw staff treated people with kindness, empathy and compassion. People also told us staff were kind and caring. One person said, “I have no complaints, the staff are kind and helpful.” A staff member said, “The team are great, good support and we are all committed to being as caring as we can be.” Staff took time to speak and engage with people in a positive, caring way. Conversations would range from news and current affairs to reminiscence of family life and what they wanted to do that day. Staff ensured people were treated with dignity and were discreet if people were in need of personal care.

People’s care records reflected people’s individual personalities in a positive way taking into account each person’s need, for example where people may experience anxieties care plans focussed on steps to take to reduce the anxiety in a way that was positive and recognised how the person was feeling.

People told us they felt they were treated as individuals. The registered manager and staff were able to tell us about people’s individual characteristics and how they aimed to make sure people’s care, support and treatment met people’s needs and preferences. This demonstrated they knew the people and their needs well. We found staff were attentive to people’s individual needs, 1 person was supported with completing puzzles, and another person was supported to engage with chair-based exercise to help with their fitness and mobility. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The approach to care and the attitude of staff was to ensure people were always treated as individuals. Where appropriate, people’s end-of-life preferences were detailed in peoples care records to guide staff on what was needed for the person.

The registered manager and staff took steps to ensure people were supported with choice and control of their day. People’s wishes were respected and where people required more support, time and support was given. We observed a group activity with external entertainment. People were supported to participate from all over the home, meaning additional support with mobility and needs was needed. Staff we spoke with showed a motivation to be caring and person centered. Our observations throughout the inspection showed consistent approaches from staff to people’s needs with staff taking the time to empower people with choice and control of their care and support needs.

People said staff were responsive and they didn’t have to wait long if help was required. Most family members we spoke with felt staff responded appropriately, however some family members felt at times people had to wait to get their care needs met. We did not identify any concerns during our observations and found requests for assistance were addressed quickly.

Where people’s needs had changed or where people were unwell the registered manager and staff quickly responded ensuring appointments and contacts with other professionals was carried out in a timely way. There were systems to gather and review feedback which ensured opportunities were given to people to share their needs, views and wishes.

The registered manager supported staff, enabling them to access additional training or to get additional support. Staff told us the management team were supportive and accessible and felt valued in the workplace. Staff were motivated and positive about the impact they had on people with their approaches to person centred care. Staff received regular supervision and told us they felt part of a wider team.