Snydale Care Home

Updated 19 March 2026

Date of Assessment: 31 March 2026 to 23 April 2026. On site visits took place on 31 March and 2 April 2026.

Snydale Care home is a residential care home providing support to older and younger people and people who live with dementia. The home is registered for a maximum of 50 people and is laid out over 2 floors. At the time of our inspection there were 48 people living at the home. A comprehensive inspection was carried out following an increase in information of concern received by the Care Quality Commission (CQC) from people and staff.

Although the service had been inspected, this was the first inspection since it had been registered with a new provider.

The provider did not always ensure people’s individual needs and preferences were met. Risks to people were not always managed safely and lessons were not always learnt to reduce future risks to people. Staff had insufficient information to fully care and support people and manage their health conditions and associated risks.

Senior leadership was ineffective, lacked visibility, oversight and the skills required to ensure safe, person-centred care delivery.

The provider did not always identify safeguarding risks and raise them with CQC or the Local Authority. The provider did not always take timely action to ensure the environment was safe.

The provider’s quality assurance and auditing systems were inconsistent and not always effective in detecting concerns. Systems to ensure care was provided safely and appropriately were not always robust.

Staff did their best to support people and we observed caring interactions taking place between staff and people; however, we observed insufficient staffing levels during the inspection. Feedback from staff and people’s families highlighted there were significant shortfalls in staffing levels throughout the service.

Most staff told us they felt supported in their roles; however, we observed a culture of blame towards staff.

Overall, people were put at risk due to poor oversight, governance and leadership. The provider was in breach of legal regulation relating to safe care and treatment, staffing and governance arrangements.

The provider responded to our feedback and took some immediate actions to address the safety concerns we raised during our inspection.

Updated 19 March 2026

We gathered information about the experiences of people using the service and their loved ones by speaking with them over the phone and through our observations during the inspection. This helped us gather information about the experiences of people who could not communicate verbally with us. People’s feedback about living at Snydale Care Home, was mixed. Some relatives spoke positively about the staff who cared for their loved ones, others told us, “The majority of permanent staff are caring and care and know what they are doing. Others don’t seem to know anything.”

We received mixed views about staffing levels in the home. Some people and relatives said the numbers of staff available were sufficient, others were concerned more staff were needed. We also received mixed views about the quality of the meals. Some people enjoyed the food, whilst others felt the quality could be improved.