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Archived: Stepping Out

The provider of this service changed - see new profile


Inspection carried out on 25 September 2012

During a routine inspection

During our inspection we spoke with two of the four people who used the service at that time. We also spoke with one member of staff, a student who was undertaking a placement at the service and a visiting professional.

The two people who used the service told us that they felt safe in the service. They told us staff helped them with day to day tasks and supported them in the community. One person told us that staff helped them if they had a problem and said that "Staff go with me to see my Doctor. They help me to understand what they say."

Both people we spoke with told us that staff went through their care plans with them and met them on a one to one basis every two or three weeks to talk about how things were going.

We looked at the care records for these people. The records showed that detailed assessments had been done before the person moved into the service. They also showed how their identified needs were being met. The records included details of reviews and showed that plans were in place for the future.