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Archived: Church Green Lodge

The provider of this service changed - see new profile

Reports


Inspection carried out on 3 October 2013

During a routine inspection

We found that there were appropriate processes in place to obtain people's consent to care and treatment.

We found that the service was keeping up to date care records for people using the service, which included appropriate information so that staff could support their needs. One person using the service told us, "They look after me, they know what I want". Another person using the service told us, "I like it very much".

At the time of visit, people using the service were at day services so no care staff were present. We were told that three members of staff would be on duty once the four people using the service returned from day services. This was corroborated by staffing rotas. We were able to speak to people using the service who were attending day services across the road. One person told us, "They're friendly, alright" when describing the care staff at Church Green Lodge. They also told us, "I like them all, I like going out with them".

We looked at the complaints policy and procedure in place at Church Green Lodge. We found that this included all the appropriate information and was provided in a format appropriate to those using the service. A relative of a person using the service told us, "I've no complaints".

We looked at the records Church Green Lodge held for people using the service and staff. We found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Inspection carried out on 5 March 2013

During an inspection to make sure that the improvements required had been made

The purpose of this inspection was to check that the service has made improvements following an identified area of non-compliance.

At our inspection in July 2012 we found that quality monitoring systems were not effective in ensuring people were protected.

We told the provider they had to make improvements and went back on 5 March 2013 to check they had been made. We found that they had.

Inspection carried out on 22 July 2012

During a routine inspection

We spoke with a person using the service who told us that they enjoyed staying at Church Green Lodge. They told us, “You get to choose what you do” they also commented, “I enjoy having my own space and have my own things in my room”.

At the time of our inspection, we were unable to speak with many of the people using the service as they were not present. We therefore gathered evidence of people’s experiences of the service by reviewing details of the most recent service user questionnaires. We found that comments received included, “I have had a lovely stay I love it here” and “Thank you for having me, everybody is kind – I love coming here”.