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Oakwood Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 19 May 2018

This inspection took place on 18 and 23 April 2018 and was unannounced. The home provides accommodation for up to 28 older people with personal care needs. There were 24 people living at the home when we visited. Accommodation was spread over two floors. There were lounges/dining rooms on the ground floor of the home. There was a garden which was accessible from the ground floor with a patio area.

There was a registered manager at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Oakwood Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided.

At our last inspection, we rated the service good. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The provider worked in partnership with other stakeholders and was pro-active in promoting health monitoring and preventative care for people at risk of hospital admission. Staff worked with medical professionals to use tools and assessments this meant that current information about people’s needs could easily be transferred between services.

The registered manager was dedicated to their role and was a prominent presence within the home. Staff were caring and compassionate and understood the importance of treating people with dignity and respect. There were enough suitably skilled and qualified staff to meet people’s needs. The registered manager carried out robust recruitment checks and monitored staff’s performance and behaviour through observation and supervision.

Staff received training which was relevant to their role. Staff had received additional training in end of life care. This helped to ensure that people were treated empathically when receiving care at the end of their life. Staff had also received training in providing effective support around meeting the communication needs of individuals with sensory loss.

Staff understood their responsibilities in keeping people safe from abuse and harm. The registered manager had made appropriate referrals to local safeguarding authorities and had worked in partnership with them to help keep people safe.

People told us they felt safe and comfortable living at Oakwood Residential Home. They told us that there were plenty of activities to keep them occupied and staff were attentive and responsive to their needs. People told us they were involved in making decisions about their care and their independence, preferences and routines had been considered by staff when developing their care plans.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager was focussed on making improvements to the home. They had worked to make the environment more homely through a series of renovations. The registered manager also used feedback from people, relatives, and other stakeholders in order to make changes to drive improvements. They were constantly assessing the quality and safety of the service through a series of audits and checks and had formulated an ongoing action plan, which identified how and when key improvements would be made.

Risks to people’s health and wellbeing were assessed, monitored and mitigated. Where people’s health and

Inspection areas

Safe

Good

Updated 19 May 2018

The service remains good.

Effective

Good

Updated 19 May 2018

The service remains good.

Caring

Good

Updated 19 May 2018

The service remains good.

Responsive

Good

Updated 19 May 2018

The service remains good

Well-led

Good

Updated 19 May 2018

The service remains good.