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Inspection report

Date of Inspection: 25, 27 June and 1 July 2013
Date of Publication: 28 August 2013
Inspection Report published 28 August 2013 PDF

Overview

Inspection carried out on 25, 27 June and 1 July 2013

During a routine inspection

To help us to understand people's experiences of the service we spoke with eight people who use the service and we observed the care people were receiving. A person told us they �liked it very much� and were happy and �looked after very well�. They told us they received help and support in a respectful manner. We observed the staff were courteous and respectful when attending and supporting people. People were supported and received adequate diet and fluids that met their needs. A person commented they had �no complaints�.

The care plans and records of care were variable and did not always reflect the current needs of people. We found medicines management was not robust and put people at risk of not receiving their medications safely.

The infection control process did not ensure the risk and spread of infection was adequately managed. People were not provided with adequate facilities to meet all their needs. The recruitment process was not followed to ensure all necessary staff checks were completed. The supervision and support for the staff was not embedded in practice ensuring their practices were monitored.

There was a process to assess the quality of the service provision, however this was not robust and not carried out effectively. The health and safety practices and checks were not adequate. The system to assess the health and safety risk and the environment was lacking and may impact on people.