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Inspection report

Date of Inspection: 7 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF

Overview

Inspection carried out on 7 March 2013

During a routine inspection

We spoke with three people living at the service and five members of staff. People told us they were happy at the service. One person told us �the service isn�t at all bad; they�re very good to me� and another told us they had �no complaints�. All were positive about the support they received from staff. One person gestured two thumbs up when asked what they thought of the staff.

The service took steps to ensure people were involved in decisions about their care and support. People�s diversity, values and rights were respected. A member of staff told us that their approach was to �care for people with compassion and respect, and they feel cherished�.

We reviewed care plans, and found issues with completeness and lack of personal information. Plans did not ensure or evidence that everybody�s care and welfare needs were fully met. However, the provider was taking steps to address this and support was observed to be respectful and responsive to people's basic needs.

There were effective procedures and systems in place for the management of medication.

The service had problems maintaining its staffing level. The provider was taking action to address the situation, but at the time of inspection it had yet to be resolved. When the service was understaffed people had to wait longer for support to get up in the morning, and it took longer for staff to respond to call bells.

People were listened to and their comments and complaints were responded to appropriately.