MMAB Healthcare- MMAB Consulting Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good.

This meant people were safe and protected from avoidable harm.

This service scored 66 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider recorded and acted on safety incidents and accidents. People and relatives told us they found the management open and honest, and they discussed anything that had gone wrong, with a view to learning and improving the service. Staff told us learning from incidents was shared with them. A staff member said, “Learning is shared in team meetings and through written communication to prevent recurrence [of incidents].”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider recorded and acted on safety incidents and accidents. People and relatives told us they found the management open and honest, and they discussed anything that had gone wrong, with a view to learning and improving the service. Staff told us learning from incidents was shared with them. A staff member said, “Learning is shared in team meetings and through written communication to prevent recurrence [of incidents].”

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and with appropriate agencies. People and relatives told us people felt safe and could report any concerns to staff. They told us they had confidence the management and staff would act appropriately to help keep them safe. A relative told us, “I’m sure [family member] feels safe with the carers; he has a lovely relationship with them.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider recorded and acted on safety incidents and accidents. People and relatives told us they found the management open and honest, and they discussed anything that had gone wrong, with a view to learning and improving the service. Staff told us learning from incidents was shared with them. A staff member said, “Learning is shared in team meetings and through written communication to prevent recurrence [of incidents].”

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. Staff completed risk assessments of people’s homes, and the equipment used. A staff member told us, “We conduct environmental checks and infection prevention and control (IPC) assessments during visits. If we identify any issues, these are reported immediately and followed up appropriately.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider recorded and acted on safety incidents and accidents. People and relatives told us they found the management open and honest, and they discussed anything that had gone wrong, with a view to learning and improving the service. Staff told us learning from incidents was shared with them. A staff member said, “Learning is shared in team meetings and through written communication to prevent recurrence [of incidents].”

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. The provider had policies and training to support good practice. People, relatives and staff told us they had no concerns about infection prevention and control practices in the service. A staff member said, “We ensure equipment used is clean and safe and follow hand hygiene protocols stringently.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider recorded and acted on safety incidents and accidents. People and relatives told us they found the management open and honest, and they discussed anything that had gone wrong, with a view to learning and improving the service. Staff told us learning from incidents was shared with them. A staff member said, “Learning is shared in team meetings and through written communication to prevent recurrence [of incidents].”