MMAB Healthcare- MMAB Consulting Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. This assessment fed in to care plans and risk assessments that reflected people’s needs. The provider had recently updated all care plans to be more person centred. People and relatives told us they were involved in assessments and reviews. Most people and relatives told us they had access to care plans to ensure they were current and appropriate. A relative told us, “The care plan can be viewed on an app and it meets all of [family member’s] needs. We had a telephone review a few weeks ago to review [family member’s] care plan.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider recorded and acted on safety incidents and accidents. People and relatives told us they found the management open and honest, and they discussed anything that had gone wrong, with a view to learning and improving the service. Staff told us learning from incidents was shared with them. A staff member said, “Learning is shared in team meetings and through written communication to prevent recurrence [of incidents].”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. A staff member told us, “It’s really well organised, we know people’s history and medicines. It’s the app.” Staff worked well together as a team with external teams and services. Care records included guidance from other professionals for staff to follow.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider recorded and acted on safety incidents and accidents. People and relatives told us they found the management open and honest, and they discussed anything that had gone wrong, with a view to learning and improving the service. Staff told us learning from incidents was shared with them. A staff member said, “Learning is shared in team meetings and through written communication to prevent recurrence [of incidents].”

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met expectations and the expectations of people themselves. There were systems in place to record and monitor people’s outcomes. Systems were being improved to ensure people got a consistent and reliable service that delivered their planned outcomes. Care plans reflected people’s planned outcomes, and staff monitored this over time. A staff member told us, “We encourage and assist individuals in daily tasks and goal setting, using care plans tailored to their needs.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider recorded and acted on safety incidents and accidents. People and relatives told us they found the management open and honest, and they discussed anything that had gone wrong, with a view to learning and improving the service. Staff told us learning from incidents was shared with them. A staff member said, “Learning is shared in team meetings and through written communication to prevent recurrence [of incidents].”