The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Mike Riglin Nursing (Domiciliary Care Agency)

Overall: Good read more about inspection ratings

Unit 22 E, Suite 1, First Floor Offices, West Station Yard, Spital Road, Maldon, Essex, CM9 6TS (01621) 843485

Provided and run by:
Mr Michael John Riglin

Important: This service is now registered at a different address - see new profile

All Inspections

18 August 2016

During a routine inspection

We carried out an announced inspection on 18 August 2016 and made telephone calls to people who used the service 19 September 2016 and to staff on 22 September 2016. We also carried out a telephone interview of the registered manager and provider on 19 August 2016.

Mike Riglin Care is a community based service providing home care support for people living in their own homes. At the time of the inspection, there were approximately 22 people being supported by the service.

The service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable about the people they supported and protected them from the risk of harm. Risk assessments were in place but were not always detailed enough.

The provider had effective recruitment processes in place and there were sufficient staff to support people safely. Staff understood their roles and responsibilities and would seek people’s consent before they provided any care or support. Staff received supervision and support, and had been trained to meet people’s individual needs.

People were supported by caring and respectful staff who they felt knew them well. Staff also felt that they were given the opportunity to get to know the people they supported. Relatives we spoke with described the staff as very good and caring.

People’s needs had been assessed, and care plans took account of their individual, preferences, and choices. Staff supported people when required to attend health care visits such as GP appointments and hospital visits.

The provider had a formal process for handling complaints and concerns. They encouraged feedback from people and acted on the comments received to continually improve the quality of the service. The provider also had effective quality monitoring processes in place to ensure that they were meeting the required standards of care.

28 February 2013

During a routine inspection

We had the opportunity to talk with three of the people who used the service or their family member. All of the people we spoke with were happy with the care they received. They told us that they were supported in the way they wanted, had their privacy and dignity maintained and that they were able to express their views and individuality.

People we spoke with told us that the staff knew how they wanted to be supported and that they made sure they got what they needed. One person we asked what they thought of the quality of care said, 'I have no complaints, I couldn't ask for better.' A person's relative said that, 'It took a while for things to settle down, but it's all fine now.'

People told us that they were included when their care plans were written and were given an opportunity to read them before they were finalised.

We spoke with three staff members who told us that they received supervision and that they felt that they received sufficient training to enable them to do their job effectively. We found evidence which showed that the organisation had systems in place to monitor the quality of care the service provided.

24 January and 6 April 2011

During a routine inspection

People who use the service where contacted by telephone for their views. They told us that they had been part of the assessment process and had been able to give their views on how they wanted their care to be provided. They confirmed they had continuity of care and visits from regular staff. They added that staff treated them well and respected their dignity and privacy, and they had no concerns about the service. People confirmed that staff were punctual and their comments included, 'The staff are very good', 'Nothing but pleased with the service', 'Very nice girls' and 'I would recommend them to anyone'.

People with whom we spoke were positive about the care they received from the agency and considered that the staff had the skills and knowledge they needed to provide their care. They added that the staff were 'Very nice', 'The staff are very good', 'No complaints', 'The quality of care that your agency has given me is of the highest quality', 'You have all been wonderful', 'Very happy with the service' and 'No problems'. They said they knew who to speak to if they were unhappy. Comments were also made about how approachable the management were and that if there were any concerns they knew they would be dealt with.