Priority Choice Health Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans and risk assessments were detailed and reflected their individual needs. Care plans included clear information about how people communicated and the support they needed to express their wishes and choices.

The provider planned and delivered people’s care and treatment with them. Although we found no harm had occurred, we identified gaps in the weight records of a person who had experienced weight loss. We raised this information with the service, as incomplete records could make it harder for staff to monitor changes in people’s health and respond to risks. The registered manager acknowledged the Malnutrition Universal Screening Tool (MUST) could have been completed more effectively for this person. However, we found the service worked closely with health professionals to support the person and manage the risk identified.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well together and with other health and care professionals to meet people’s needs. Regular team meetings gave staff opportunities to share feedback, discuss changes in care and raise concerns. This helped staff share information and work together to improve the care people received. We saw evidence of staff raising concerns with health professionals promptly when people’s needs changed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People told us staff supported them to manage their health and achieve positive outcomes. Staff provided support based on people’s individual needs, helping them understand and manage their care. This included supporting people with their medicines following a hospital stay. This helped the person feel supported and reduced anxiety.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care was reviewed regularly to check their needs were being met and identify areas for improvement. Care plans included people’s goals, wishes and what they wanted to achieve from their care. Where people wished to remain independent, care plans included guidance for staff on how to support this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The service had systems in place to support people’s rights and choices. Consent forms were in place and detailed mental capacity assessments had been completed where needed. These helped staff understand people’s ability to make decisions about their care and the support they required.