- Homecare service
Priority Choice Health Care Limited
Assessment report published 2 November 2026
Contents
Ratings
Our view of the service
Date of Assessment: 18 September 2026. Priority Choice Health Care Limited is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is to help with tasks related to personal hygiene and eating. The reason for the assessment was to provide the service with their first rating. We looked at all the quality statements within, safe, effective, caring, responsive and well-led key questions. We have rated the service as ‘good’.
Care plans and risk assessments were detailed and reflected people’s individual needs, wishes and preferences. Staff supported people to remain independent and make choices about their daily lives.
Staff were recruited, trained and supported in their roles. The service worked well with health and care professionals to respond to people’s changing needs. We identified some gaps in records used to monitor a person’s health. However, the service worked with professionals to manage the risks and the registered manager recognised where improvements were required.
The service had a positive and open culture. Staff spoke highly of the management and felt supported to raise concerns and share ideas. Regular audits, reviews and feedback were used to identify improvements and support learning. This helped the service provide positive outcomes for people.
People's experience of this service
People and relatives spoke positively about the care and support provided. People felt safe, well cared for and supported by staff who knew their individual needs. A person told us, “I am very happy with the care.” Another person said, “All the staff that come know me very well.” People also felt staff had the right skills and knowledge to meet their needs. A person commented, “Yes, staff are well-trained.”
Relatives were also positive about the care provided and felt staff were kind and caring. One relative told us, “They (staff) are all absolutely brilliant.” Another said, “They are very gentle and caring with [person].” Relatives felt informed and knew how to raise concerns if needed. One relative told us, “I know who to contact if I was ever worried about [person]. Any little bruise or bump they (staff) will notify me.”