Oasis Care Hillingdon

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service registered on 21 April 2023. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Relatives told us they had been involved in the development and review of their family member’s care plan and risk assessment. Their comments included, “I have always been involved with the care plan”, and “All discussions have been with me”. People’s care plans were person focused and provided guidance for staff on how to provide care to meet people’s needs and wishes. People’s care plans and risk assessments were reviewed regularly and updated when required.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The registered manager explained staff received updates on any changes in legislation or best practice during supervision and team meetings as well through newsletters and other information sent directly to staff. Relatives confirmed staff had the appropriate skills required to support their family member. Staff completed a range of training courses to support them in providing safe and appropriate care to meet people needs. Staff told us they had found the training useful and people’s care plans and risk assessments provided detailed information on care needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager explained information was shared during meetings, supervision and could be sent vis the system used to record care visit times. The notes made by staff to describe the care and support provided during each visit were reviewed every week to ensure the care provided reflected what was identified in the person’s care plan. Staff could assess the records completed by other staff members who may have visited a person so they can keep up to date with the person’s care needs. Staff said they felt there was good communication within the organisation.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s care plans identified any medical conditions the person was living with. Staff were provided with information on how medical conditions impacted the person’s life and care and how support could be provided in a safe manner. Care plans identified any healthcare professionals who were working to support the person and provided staff with their contact details. The registered manager told us people were supported to access healthcare appointment if this was part of their care package otherwise the person or their relatives would deal with this. Relatives told us they supported their family member with making appointments with healthcare professionals.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care plan included goals for aspects of the care provided which included mobility, medicines administration, meal preparation and personal care. Actions were identified and staff were provided with guidance on how to meet these goals. Care plans and risk assessment were regularly reviewed to ensure they reflected the person’s care needs and preferences. Staff completed records to demonstrate the support provided during each visit. These notes were monitored to ensure appropriate care to meet the person’s needs was being provided.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider had a process to the assessment of a person’s ability to make informed decisions about their care. If a person was unable to make specific decisions, the provider worked with the persons relatives/representatives to ensure care was provided in the least restrictive way possible. Relatives confirmed that staff explained the care they were providing supported their family to make choices about their care by explaining how they were providing the care. People were supported to make choices about their support. A staff member said, “Always ask for consent before you do anything to or for them. Respecting their choices and views, not making assumptions.”