Oasis Care Hillingdon

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service registered on 21 April 2023. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives told us the staff who supported their family member were kind, caring, respectful and respected the person’s privacy while providing care. Their comments included, “Yes, [family member is] treated with dignity”, “They are very kind” and “They seem to be very kind.”

Staff demonstrated they understood how to provide care whilst maintaining a person’s dignity and privacy when providing support. Staff members said, “By following their care plan and engaging them in their care needs” and “Respecting personal boundaries and maintaining confidentiality.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans identified their care needs and wishes as to how their needs should be met. Care plans also identified the person’s religious and cultural needs and preferences. Staff discussed the care they were providing to ensure the person was happy with the support they were providing. Staff demonstrated they understood how to raise any concerns if they identified that a person’s needs had changed. Care plans were detailed and provided staff with guidance on the person’s specific support needs. There were regular reviews of people’s care needs through spot checks and monitoring visits.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans identified when staff needed to provide assistance, and which tasks the person could undertake themselves. Relatives confirmed their family members were supported to be as independent as possible and were respected. People were supported to make choices about their day-to-day care. Relatives said they and their family members were involved in developing and reviewing their care plans.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives were happy with the care their family member received and told us the staff knew their family member needs and wishes. Staff demonstrated they understood what they should do if they identified any concerns with the person when they were providing care. Staff said, “[If there was a concern] I record it in the care visit note and report to the coordinator”, and “I document it in the communication book, inform my line manager and staff team what was wrong and know how best to deal with the issue.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff confirmed they were supported by senior staff. A staff member commented, “They provide the necessary training needed for the carers and the carers are equipped with the skills and training needed for the job.” The registered manager explained they obtained feedback from staff from regular team meetings, supervisions and surveys. Staff completed a range of training courses to develop their skills and knowledge. The provider has policies and procedures so relevant legislation and best practice was followed and ensure staff member’s rights were respected.