Blossom Home Care Grimsby

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider assessed people’s needs before commencing care, to determine the support package required. Care plans and relevant risk assessments were then developed, based on people’s needs and preferences. Care plans were reviewed regularly, including when people’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider used appropriate tools to assess and monitor people’s care and support needs. This included their needs and potential risks in relation to specific areas, such as nutrition and hydration and skin integrity.

People received appropriate support with their nutritional needs, where this was part of their care plan. People confirmed they were satisfied with the meals that staff prepared for them. Detail about what food and drinks had been provided was recorded by staff, and care records showed that people’s choices were respected.

The provider worked well across teams and services to support people. They made sure information was shared appropriately when people moved between different services.

The staff team had a good system of communication. They had regular meetings and an online group chat messaging system, to enable staff to keep in touch with each other and exchange relevant key information quickly.

Although staff worked individually providing care in people’s own homes, they still felt part of a team and had opportunity to meet with colleagues. One staff member told us, “We can raise any issues in team meetings. People speak freely and at the end we have an open floor so we can raise anything.”

The team also worked well with external professionals. One commended how well staff communicated with them, via emails and phone calls. They told us, “I’ve always found them really good to work with” and “They (staff) always follow up on anything I advise.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff made referrals to health partners and sought advice from other professionals involved in people’s care, like community nurses and chiropodists, where this was required. Staff followed guidance given, to help people manage any conditions and improve their health. People’s care plans contained relevant information for staff to follow in relation to any specific conditions or needs people may have, such as diabetes and catheter care. A healthcare professional told us, “Carers are very quick to spot any issues and are very proactive. They highlight any concerns to us straightaway… I think it helps that [registered manager] has a clinical background and understands health conditions, and that then filters down to the staff team.”

Staff also supported people to access activities in the community, where this was part of their care package. This promoted their wellbeing and physical activity.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff worked with people to identify any outcomes they wished to achieve and the support they required to do this. This included support to maintain their independence and support to continue accessing activities in the local community for instance. People’s care plans were routinely reviewed to monitor that the support was meeting their needs and achieving positive outcomes.

The registered manager provided positive examples of improved outcomes some people had achieved since being supported by the service. This included examples of people improving their emotional wellbeing; maintaining their skills in living independently and avoiding an unnecessary residential care admission; having reduced falls; increased feelings of safety within the home; better hygiene standards and improved household organisation; and safe management of health conditions at home. The provider had received positive feedback from people about the impact of the care they had received.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s capacity to consent to decisions about their care was considered and assessed where appropriate. Information about this was recorded in their care plan. The provider sought evidence where people had a lasting power of attorney for decisions in relation to their health and welfare.

Staff understood the importance of ensuring people consented to the care and support they offered. People we spoke with confirmed staff listened to them and respected their choices.