- Homecare service
Blossom Home Care Grimsby
Assessment report published 4 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 30 April to 20 May 2026, including a site visit to the office on 11 May 2026. Blossom Home Care Grimsby provides personal care to people in their own homes. At the time of the assessment, they were supporting 90 people, but not all these people received the regulated activity personal care.
The service provided safe and very compassionate care which met people’s needs and preferences. Systems were in place to ensure staff were appropriately recruited, trained and supported. People’s needs were assessed and care plans were developed so staff knew how to support people effectively. These were updated when people’s needs changed. Care calls were planned on the provider’s electronic system, to ensure people received a reliable service.
Appropriate medication systems were in place and staff competence in this area was routinely checked. Staff worked with people to understand and manage risks relating to their care. Staff were knowledgeable about how to raise any safeguarding concerns and felt confident any issues they raised would be addressed. Staff worked in accordance with the Mental Capacity Act and respected people’s choices and decisions.
The service was well managed and there were effective systems in place to monitor the quality of the service. The management team listened to feedback from people, relatives and staff to continually improve the service. Staff and managers worked very well in partnership working with other professionals to ensure people’s needs were met. They also organised some community events and charitable fundraising activities, to help aid connections within the local community. Staff were motivated and felt very well supported by the management team.
People's experience of this service
People received person-centred care from staff who were kind and respectful. People and relatives told us staff were usually on time and never missed any care calls. They confirmed staff listened to them and respected their choices. People and relatives told us management were approachable and it was easy to contact the office, should they have any issues.
People were satisfied with the support they received in relation in their medicines, meals and personal care. They told us staff respected their privacy and dignity. People’s comments included, “They are very good and they treat me well” and, “I am happy with the service.”
People received coordinated care, because staff worked alongside other health and social care professionals to meet people’s needs, where this was required. We received consistently positive feedback from external professionals who had worked with the service.