Hummingbird Homecare Yeovil

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care,well being and communication needs with them.

The provider carried out a preadmission assessment covering all aspects of people’scare needs. This meant they would be sure they could meet a person’s needs prior to starting a care package. Information gathered at this stage was used to develop a clear care plan and care plans were regularly updated and reviewed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. A range of health care professionals were involved in people’s care. Recommendations made by professionals were followed by the team. Care plans outlined how care should be delivered.Best practice guidance was available for the team if needed.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Professionals provided positive feedback about the service. One family told us how well the service had worked with a range of health care professionals during a very difficult time for them.The team were mentioned and praised throughout the review of the end-of-life care for 1 person. The family commented on how the care was ‘joined up’ allowing them to spend more time with their family member.

The provider supported people to manage their health and well being to maximise their independence,choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff encouraged people to drink fluids to remain hydrated. Care documents showed people’s well being was monitored and if their needs changed staff would take action.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Outcomes for people were monitored and regularly reviewed by the care team, clinical lead and management team.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s mental capacity had been assessed in line with the Mental Capacity Act. Best interest meetings were held,and people were able to make decisions about their care. For example, one person was able to make choices about meals and activities but struggled to make other more complex decisions. The team supported the person appropriately and recorded how best to support the person to make decisions about their care.