Hummingbird Homecare Yeovil

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and relatives told us staff were kind and caring. One person said, “They are exceptional- to be honest I was very apprehensive about using them as a company- I thought there might be different barriers- it’s the best thing that’s happened to my family.”

Feedback for the team was overwhelming positive particularly when supporting people at the end of their life. Relatives sent in letters/cards and emails thanking the team for their compassion and empathy. Professionals praised the team on how caring they were and reviews on external websites were very positive about the care team and how caring they were. Staff spoke of people with compassion and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans were tailored to people’s specific needs. Staff knew people well and feedback from people was positive about how their needs were met.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care,treatment and well being. People told us they made their own choices.One person told us,they could choose if they had a female or male carer to support them. People used equipment to aid independence and care documents showed outcomes were planned around people maintaining their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort,concern or distress. Complaints received by the provider were fully investigated and actions were completed. Staff told us they would respond to an emergency when required. Changes to people’s health and care needs were documented and communicated to the team.

The provider cared about and promoted the well being of their staff and supported and enabled staff to always deliver person-centred care. The provider asked for feedback from staff through a survey. This survey asked staff if they felt valued and all responses were positive. Staff told us the management team had a flexible approach and offered the team flexibility to suit their needs. Staff were able to seek advice and guidance through regular team meetings and 1:1 sessions.