Moorlands Lodge Care Home

Updated 10 October 2025

We undertook an assessment of Moorlands Lodge Care Home between 29 October and 6 November 2025. We visited the service on 29 October and 4 November 2025. Moorlands Lodge Care Home is a residential care home providing personal and nursing care to up to 97 people. At the time of our inspection, 83 people were living at the service. One of the units on the ground floor specialised in providing care to people living with dementia.

The care home is run by two companies: Redwood Tower UK Opco2 Limited and Willowbrook Healthcare Limited. These two companies have a dual registration and are jointly responsible for the services at the service.

The inspection was prompted in part by anonymous concerns received about the service in relation to the management of medicines, unsafe staffing levels at night, people’s needs not always being met and management not overseeing practice and falsifying records. This inspection examined these risks. We did not find evidence of unsafe staffing levels at night or management falsifying records. However, some concerns were identified in relation to medicines management and oversight at the service.

As a result of our inspection, we rated the service requires improvement as we found 3 breaches of the legal regulations in relation to the management of people’s medicines, consent to care and the service’s governance systems. The provider was responsive to our feedback and took appropriate action to initiate immediate improvements.

Although the provider used a dependency tool to establish staffing levels and ensured sufficient staff were deployed to support people, people and relatives thought there were not always enough staff to meet their needs and they sometimes had to wait to receive support.

The environment was clean and homely. However, the dementia community unit had not been developed to meet people’s specific needs. The provider informed us a full refurbishment was taking place to make the necessary improvements.

There were good systems to protect people from the risk of infection and cross contamination, and staff followed good practice. The home was clean, fresh and well-maintained. There were systems in place for the safe recruitment of staff. People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks. Staff received regular training and had their competencies checked. People’s end of life wishes had been considered and documented. Overall, staff spoke favourably of the management team and felt listened to and consulted.

Updated 10 October 2025

People told us they were happy living at the service and were treated with kindness by the staff. Their comments included, “I think the staff are very good to me”, “I’m very happy with the home, it’s a good place to be” and “Oh yes, I do think we get good care and support.” A relative agreed and said, “I’m definitely very happy with the care [family member] receives.”

People told us there were usually enough staff available to care for them although some said they sometimes had to wait for support. Their comments included, “They always make sure they’re covered and have enough people for the residents. At times they can be challenged but they always seem to manage”, “Pretty much enough, I never have to wait long”, “I think they could do with some more staff but I don’t have to wait” and “It’s difficult as there are a lot of people on this floor who need a hoist, so that requires two people which means you have to wait sometimes.”

Staff knew people’s needs and preferences. This enabled them to support people in a person-centred and respectful way. People told us they felt safe with the support they received and felt able to raise any concerns openly. People were involved in planning their own care and described staff as caring and responsive.