• Care Home
  • Care home

Bagshot Gardens Care Home

14-16 London Road, Bagshot, Surrey, GU19 5HN (01276) 456000

Provided and run by:
Willowbrook Healthcare Limited

Important: The provider of this service changed. See old profile
Important:

This care home is run by two companies: Willowbrook Healthcare Limited and Willow Tower Opco 1 Limited . These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 6 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by three inspectors, an Expert by Experience and a Specialist advisor nurse.

Service and service type

Signature at Bagshot is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Signature at Bagshot is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. Once we received updates from professionals we used all this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with nine people who used the service and two relatives about their experience of the care provided. We also observed interactions between staff and a number of other people who used the service. We spoke with 13 members of staff including the registered manager, deputy manager, senior care workers, care workers, activities co-ordinator, chef and nursing staff.

We reviewed a range of records. This included seven people’s care records and multiple medication records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 6 August 2022

About the service

Signature at Bagshot is a residential care home providing personal and nursing care to up to 99 people. The service provides support to people over 65, some of whom are living with dementia. At the time of our inspection, there were 66 people using the service.

Signature at Bagshot accommodates people across three separate floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

Staff supported people with their medicines and kept people safe from risk of harm. There were enough staff to meet people’s needs and the registered manager followed safe recruitment processes.

People were supported to maintain a healthy diet and staff supported people to access healthcare services when needed. The design of the home was well matched to the needs of people who lived there.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff treated them with kindness and respect. People and relatives confirmed that staff treated them with dignity and respected people’s privacy.

People had access to activities that were relevant to them and people felt included in choices about their care. People were supported with compassion whilst receiving end of life care.

The registered manager had good oversight of the home and the staffing team. People and staff felt included in the decisions made at the home and there was an inclusive culture that made people feel “at home.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 December 2021 and this is the first inspection.

The last rating for the service under Sunrise of Bagshot was published 30 March 2018.The last rating for this service was good.

Why we inspected

We inspected due to the time that had passed since the last inspection and the change to provider.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.