We carried out a review of the data available to us about Wetherby Home Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wetherby Home Care Limited, you can give feedback on this service.
People’s experience of using this service: People received a safe service, from staff who were trained and supported in their role. Staff understood how to identify and report any safeguarding concerns. People had been introduced to the staff who delivered their care and people’s feedback, and visit monitoring records, indicated staff usually arrived on time. Where people required it, they were supported to receive their medicines in line with their prescription.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff respected people’s wishes.
People told us staff were caring, although some commented that particular staff made more effort than others to offer additional help and assistance above the core tasks expected. People’s dignity and privacy were respected.
Care plans were in place to give staff the information they needed to support people in line with their preferences. This included information about nutrition, health, communication needs and other areas of support. Care plans were updated when people’s needs changed, but there were some record keeping anomalies.
People had the opportunity to provide feedback on the service they received and the provider conducted checks and audits on the quality and safety of the service. These checks could be improved in some areas to help identify recording anomalies. Staff provided positive feedback about the management team and the provider demonstrated a commitment to continuously improving the service.
Further information is in the detailed findings below.
Rating at last inspection: Good (report published 9 July 2016).
Why we inspected: This was a scheduled inspection based on the service’s previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
Wetherby Home Care Limited provides care and support to people in their own home. The office is based in Wetherby and they provide support to people in the Wetherby and York area of Yorkshire. It is a small family run business.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found there were appropriate systems in place to protect people from risk of harm and safeguarding procedure were in place. There were policies and procedures in place in relation to the Mental Capacity Act 2005 (MCA) and staff had received training in the MCA.
People’s care and support needs were assessed and care and support plans identified how care should be delivered. People and relatives we spoke with told us they were very happy with the service they received and staff were kind and caring, treated them with dignity and respected their choices. Most people told us they would recommend the service. People received assistance with meals and healthcare when required. We found there were appropriate arrangements for the safe handling of medicines. However, the recording of some information on the medication administration records was not robust.
There were enough staff to meet people’s needs. We found people were cared for, or supported by, appropriately trained staff. Robust recruitment procedures were in place. Staff received support to help them understand how to deliver appropriate care. People who used the service said their visit times suited their wishes and staff always stayed the agreed length of time.
People who used the service, relatives and staff all told us the management of the service was very good. They said the registered manager was hands on, approachable and responsive. We found there were appropriate systems in place for the management of complaints and effective systems to monitor and improve the quality of the service provided.