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Harewood Court Nursing Home Good

We are carrying out a review of quality at Harewood Court Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 31 January 2020

About the service

Harewood Court Nursing Home provides nursing and personal care for a maximum of 40 older people, some of whom are living with dementia. At the time of our inspection there were 32 people living at the service.

People’s experience of using this service and what we found

Overall, the provider maintained appropriate staffing levels to ensure people's needs could be met safely. We have made a recommendation that the provider continues to monitor sufficiency of staffing. Robust recruitment procedures ensured suitable staff were employed. People were supported by staff who understood how to identify and report potential abuse. Medicines were managed so people received their medicines as prescribed. People told us they felt safe and risks to people’s health and safety were managed well. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had the support they needed to maintain a balanced diet and good health. Staff received training and support to give them the knowledge and skills needed to care for people safely and effectively.

Staff promoted positive, caring relationships with the people who lived at the service. They knew how people preferred their care and support to be provided. Staff respected people’s privacy and dignity and promoted independence, equality and diversity. People and their relatives were involved in the planning and delivery of their care.

People had access to a good range of activities and told us they enjoyed these. People's care plans were individualised and supported a person-centred approach. Staff said they read and followed these. People's wishes regarding their end of life care were established, so these could be addressed at the appropriate time. People and relatives were confident to raise issues and concerns. Complaints procedures were effective.

There was positive leadership in the service. People and their relatives spoke highly of the provider and registered manager. They were described as approachable. Audits and monitoring procedures were used effectively to manage the service and to make improvements where needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 6 December 2018) with one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 31 January 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 31 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 January 2020

The service was well-led.

Details are in our well-led findings below.