The Care Quality Commission

Archived: Tanfield House

80 Randall Avenue, Neasden, London, NW2 7SU (020) 8452 0336

Provided and run by:
Mrs Lucille Rabor

Important: The provider of this service changed. See new profile

All Inspections

1 September 2011

During a routine inspection

During this review, we spent time talking to people using the service to gain their views about what it was like living in Tanfield House. People told us they were happy living in the home, they liked their bedrooms, the food was good, they chose what to eat, had their health needs met, and had the opportunity to participate in activities of their choice.

People informed us they received the care and support they wanted and needed. They told us staff listened to them and were approachable. People confirmed they felt safe living in the home and knew who to talk to if they had any worries or concerns. During our visit people showed signs of 'well being'. They were seen to be relaxed, went out into the community and participated in activities of their choice.

Staff spoke of enjoying their job supporting and caring for people at Tanfield House. They confirmed there was good teamwork and they felt well supported by management staff.

Comments from people included; 'I have lived here for a few years, it is ok,' I keep in contact with my family,' 'I buy my own clothes,' 'I cook sometimes,' 'I have a nice bedroom,' 'I lock my bedroom door to keep my things safe,' ' I can talk to staff, they listen,' 'I see the doctor if I need to,' and 'I get the bus to Wembley and I do shopping sometimes.'